Frequently Asked Questions

Register online with your name, email and phone number, verify your identity with a valid photo ID and proof of address, then fund your account to start trading. Full details are on our Account Types page.

We require government-issued photo identification (passport, national ID card or driving licence) and a proof of address dated within the last 3 months, such as a utility bill or bank statement. See our AML/KYC Requirements document for full details.

You must be at least 18 years old and legally able to enter into a binding agreement. Synesis Markets does not accept clients resident in certain restricted jurisdictions — see the Regional Restrictions notice in the footer.

You can access your account through our WebTrader, directly in your browser, or our mobile trading app for iOS and Android.

No. WebTrader runs directly in your browser with no download required. Our mobile app is a free download for iOS and Android devices.

Yes — your account, positions, orders and watchlists stay synchronised whether you're using WebTrader or the mobile app.

We offer CFDs across four asset classes — Forex, metals, indices and commodities — all from a single trading account. See our Markets page for the full instrument list.

Full instrument specifications, including spreads and contract size, are available within the trading platform and on our Markets page.

Orders are executed electronically through our trading platform. While we aim to execute orders promptly at the requested or next available price, execution may be affected by market conditions such as volatility or reduced liquidity.

Slippage occurs when an order is executed at a different price than requested, typically during periods of high volatility or low liquidity. This is a normal feature of financial markets and is addressed in our Risk Disclosure Statement.

Yes — standard order types, including stop-loss and take-profit, are available on both WebTrader and our mobile app.

We support bank cards, bank transfers and e-wallets. Availability depends on your country of residence and will be confirmed during registration.

[CONFIRM] Withdrawal processing times depend on the payment method used and successful identity verification — final figures to be confirmed and inserted here before launch.

For anti-money laundering purposes, withdrawals are generally returned to the same source used for the original deposit wherever possible.

Costs vary by account type and instrument, and typically include the spread and, on our Ultra account, a per-lot commission. See our Account Types page for current figures.

Yes — positions held open overnight may incur a swap (rollover) charge. Swap terms by account type are outlined on our Account Types page.

Details of any applicable account fees are set out in our Client Agreement, available on the Legal Documents page.

Contact our support team using the details on our Contact page or in the site footer. We aim to acknowledge and address complaints promptly and fairly.

Our full complaints-handling process, including how complaints are assessed and resolved, is set out in our Customer Complaint Policy, available on the Legal Documents page.

If you remain unsatisfied after our internal process, you may be entitled to escalate your complaint to the Financial Services Commission of Mauritius, our regulator.

Yes. CFDs are complex, leveraged products, and trading them carries a high level of risk, including the potential loss of your entire invested capital. Please read our full Risk Disclosure Statement before trading.

[CONFIRM] Whether negative-balance protection applies, and under what conditions, needs to be confirmed and stated precisely here — please refer to the Risk Disclosure Statement and Client Agreement in the meantime.

Our complete Risk Disclosure Statement is available on the Legal Documents page and should be read in full before you begin trading.

You can reach our support team by email or through our Contact page. Our support desk operates 24/5, aligned with global market hours.

Yes, our support team offers multilingual assistance — contact us to find out which languages are currently supported.

Account activity, statements and trade confirmations are available directly within your trading platform.